DigProof Support

Account and device help.

This public page covers sign-in, permissions, syncing, and contacting DigProof. Company workflows, operating procedures, and illustrated SOPs are available only inside the authenticated Help Center.

DigProof customer

Open the private Help Center

Sign-in is required before DigProof shows workflow instructions, screenshots, or role-specific procedures.

I need to join but do not have a company email

Select Join your company and enter the company code from your employer. Each worker must use a separate individual account.

Allow camera and photo access

On iPhone or iPad, open Settings → Apps → DigProof, enable Camera, and allow the photos required by your company.

Allow GPS and Precise Location

Open Settings → Apps → DigProof → Location, choose While Using the App, and enable Precise Location. DigProof does not use background location in V1.

A photo will not save or upload

Confirm Camera or Photos access, reconnect if offline, and check the Offline/Sync pill before trying again. Do not delete the app while records are waiting.

Records are waiting to sync

Open the Offline/Sync pill. Reconnect and retry saved records there; use Sync Conflicts when DigProof says a record needs review.

Clock-in is blocked or says I am outside the geofence

Confirm the correct jobsite, Location and Precise Location permissions, an internet connection, and that you are physically inside the assigned work area.

Report a problem from the app

Use the bug icon in the app header or Report a bug in the desktop sidebar. Include what happened and what you expected, but never include a password.

Delete an individual DigProof account

Select the profile icon, open My Account, and use Delete my account. This removes the individual login without canceling the customer company’s service.

Contact DigProof

support@digproof.io

DigProof LLC
Fuquay-Varina, North Carolina, United States